Our aim here at Premier Windows & Conservatories is to always provide a high quality and efficient service for all our customers and we recognise that things can unfortunately go wrong occasionally.
We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Premier Windows & Conservatories will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
How to make a complaint
If you do wish to get in touch with us regarding a complaint, then it’s totally up to you how you do it. We make provision to capture complaints no matter how they might arrive. Below is further information regarding how to get in touch should you wish to make a complaint.
IN PERSON
Oswestry Showroom
Premier Windows & Conservatories
Unit 5 Moreton Business Park
Gledrid, Nr Oswestry
Shropshire LL14 5DG
IN WRITING
Complaints Department
Premier Windows & Conservatories
Unit 5 Moreton Business Park
Gledrid, Nr Oswestry
Shropshire LL14 5DG
BY TELEPHONE
Tel: 01691 773993
8am to 5.30pm weekdays.
Complaints can also be submitted using our online form which appears at the bottom of this page.
The complaints handling procedure:
Action we will take:
- Acknowledge your complaint promptly.
- Advise you clearly who is investigating your complaint and provide you with a contact name and telephone number.
- Carry out a thorough investigation into the matters you have raised and implement the appropriate action.
- Ensure that all correspondence and communication is clear.
- Maintain contact until all rectification / remedial works are complete.
- We will enter the details of each contact on our database so that whoever may take your call will be aware of the situation and will be able to handle your calls efficiently
YOU CAN MAKE A COMPLAINT USING THIS FORM
Simply complete the form below. Please ensure you supply all the details of your complaint so we can take action as soon as possible.
